Privacy Policy

1. Who we are

DialPro L.L.C-FZ ("DialPro", "we", "us") is a UAE-based mobile software and digital marketing company, registered in Dubai, United Arab Emirates. You can contact us at support@dialpro-llc.com.

2. Categories of data we process

We keep three data categories separate, because they come from different sources and are used for different purposes:

2.1 Website visitor data

• Website contact data: name, email address and message content, only if you choose to email us or use the contact form (which opens your own email client).
• Basic technical data: standard web server / hosting logs (such as IP address, browser type and request timestamps) generated automatically when this website is accessed.

2.2 Mobile app end-user data

Our published apps (Solo, Chart AI, AI Assistant Chat, ClearDisk) may collect app-specific data described in their own in-app privacy policies and App Store / Google Play privacy labels. This website policy does not cover app end-user data — see section 11.

2.3 Authorized advertising and creator-platform data

Where an approved platform integration is enabled, DialPro may process campaign, advertising-account, performance, and creator-related data from accounts that DialPro owns or is expressly authorized to access. This category is described fully in section 4 below.

This website does not use analytics or advertising cookies. If that changes in the future, this policy will be updated and a consent mechanism will be added before any such cookies are set.

3. Purposes of processing

• Responding to enquiries sent to support@dialpro-llc.com.
• Operating and securing this website.
• Internally reporting on and evaluating DialPro's own advertising campaigns, and, where approved, discovering and evaluating creators for DialPro's own app-marketing campaigns.

4. Authorized advertising and creator-platform data

This section explains, separately from website-visitor data and app end-user data, how DialPro handles data obtained through authorized advertising- and creator-platform integrations (the categories listed at Platform review).

• Source: this data comes from official platform APIs or interfaces, only after DialPro completes the platform's own authorization/approval flow (OAuth). It is never scraped or obtained outside an official, authorized channel.
• Purpose: planning and measuring DialPro's own advertising and creator campaigns for DialPro-owned mobile apps — never for clients or the public.
• Who can access it: authorized DialPro employees and approved contractors with a need to know, on a role-based basis.
• Not sold or redistributed: this data is not sold, licensed, or redistributed to any third party, and is not used to provide creator-discovery services to clients.
• No raw data to clients or the public: DialPro does not provide raw marketplace or creator-platform data to clients or the public.
• Revocation and deletion: if authorization is revoked, or a platform's terms require removal, the corresponding data is deleted or updated accordingly. Applicable platform terms and restrictions take precedence over DialPro's internal retention schedule.
• Requests: privacy or deletion requests relating to this category can be sent to support@dialpro-llc.com.

Access is limited to authorized company accounts, the minimum required OAuth permissions, and internal business purposes related to DialPro-owned mobile applications. We do not use these integrations to access unrelated third-party or client accounts.

5. Data minimization

We request only the scopes and data needed for the purposes above, restrict internal tool access to authorized personnel, and do not collect data through this website beyond what is needed to respond to enquiries and operate the site securely.

6. Employee and contractor access

Access to advertising API data and any contact information submitted through this site is limited to DialPro employees and approved contractors who need it to do their work, such as responding to enquiries or managing marketing campaigns.

7. Infrastructure providers

We use third-party hosting, content delivery, security, and infrastructure providers to operate this website. These providers may process limited technical data, such as IP address, browser information, request logs, and security events, only as necessary to provide and protect the service.

8. Retention

Contact messages are retained only as long as needed to respond to and resolve the enquiry. Advertising API data accessed through our internal tool is retained only as long as needed for campaign reporting and evaluation, consistent with the retention limits of the underlying advertising platforms (see section 4).

9. Deletion

You can request deletion of personal data you have shared with us (for example, through a contact email) by writing to support@dialpro-llc.com. For app-specific data deletion requests, see our Data Deletion page.

10. Your rights

Depending on your location, you may have rights to access, correct, or request deletion of your personal data, and to object to certain processing. To exercise any of these rights, contact support@dialpro-llc.com.

11. Individual app privacy policies

Our published apps (Solo, Chart AI, AI Assistant Chat, ClearDisk) may collect app-specific data described in their own in-app privacy policies and App Store / Google Play privacy labels. This website policy does not replace those app-level policies.

12. Contact

Questions about this policy can be sent to support@dialpro-llc.com.